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Northern Gas Networks


We can literally view, at the click of a mouse or touch of a screen, every single worker operating in our supply chain, to verify that they are qualified, competent and compliant.

Publish Date:
February 2, 2022
Read Time:
3 Minutes

Northern Gas Networks operates the gas transmission assets for 2.7 million homes and businesses across the North East, Northern Cumbria and much of Yorkshire.To support their standing as industry leaders in network performance and customer service they are focused on driving forward innovation, efficiency and best practice in the industry.

Business Challenges

Traditionally a mixture of paper records, or siloed electronic systems held much of the key information such as drawings, certifications, personnel or fleet records. There had been little change in how the industry had operated, from an on-site operations perspective, for around 40 years. Northern Gas Networks identified that continuing to operate in the traditional fashion was not sustainable. There was a clear need for change.

The Impact Ctrl Hub Has Made

Ctrl Hub provided the opportunity to achieve this by combining competency and training records, fleet and plant maintenance schedules, project drawings, forms and permits onto one electric platform. Ctrl Hub now alleviates the frustration and inefficiencies once faced by our teams.

Working with the NGN team Ctrl Hub quickly identified some of the key traditional challenges we could help solve. Ctrl Hub instantly provided that centralised platform for NGN giving visibility of overall compliance

Sam Mannion, NGN Business Support Manager explains more:

“Prior to Ctrl Hub it was extremely costly and time consuming, from an administrative perspective, to monitor and maintain supply chain compliance.
“Because of the secure tiered access system our area managers have live access to the status of every job within their area of responsibility, every morning they can view the entire workforce within a map view, and the RAG / traffic light coding provides an instant visual check of compliance. We can literally view, at the click of a mouse or touch of a screen, every single worker operating in our supply chain, to verify that they are qualified, competent and compliant. The same applies to vehicles, plant and equipment”

By providing accurate live data across the supply chain, Ctrl Hub has revolutionised the way NGN manages its supply chain risk. Now stakeholders at various levels within multiple organisations are given real time assurance in an efficient manner.

Using digital forms and best practice processes, Ctrl Hub can guide site teams through a variety of workflows, driving compliance at all levels. NGN can record progress by taking photos and videos of key elements. For example, they can record how tidy a site is left at the end of the working day, or confirm that fittings have been tested properly before an excavation is backfilled.

This results in huge risk reduction, as well as a reduction in administrative time in storage and accessing of paper forms. Electronic job packs provide instant access to all the plans, forms and reference materials that operatives need on site to be able to carry out their work.

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What our clients and trusted partners say about us...

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Would like to say a very big thank you to you and all those...
I have been involved with during my involvement with Ctrl Hub. It hasn’t been smooth sailing, but Ctrl Hub have helped with all the problems and queries that we encountered when first using the platform. I hope that this interaction continues going forward.

Northern Gas Networks


The communication from Ctrl Hub is excellent...
We received continuous updates on any ongoing developments. Any queries we have are dealt with quickly and always available for advice.

Network Plus


Within my role as Application Support for Network Plus...
I work directly with teams using Ctrl Hub out in the field every day. The Ctrl Hub team have always been on hand to solve any problem, no matter how big or small, either via phone/email or reporting the problem. They responded promptly, in a way that I / teams could understand which really helped me out in my role, as any minor delay could have a major impact on the works!
Connor Cassidy
Application Support



We had an urgent need to upload some survey documents to Ctrl Hub...
Unfortunately, there was no bulk upload facility to allow this to happen. I’d very much like to thank the Ctrl Hub team for coming to our aid, going above and beyond the Cadent/Ctrl Hub contractual remit, and speedily supporting us with uploading our documents.



I use Ctrl Hub for the majority of my role...
If any issues arise I report the problem and get a response quickly with a fix or an update. The team at Ctrl Hub is always efficient and helpful in assisting with any problems.

G&B Civil Engineering Limited


As managing director of the company, I can now see an overview...
of compliance across the entire organisation - people, fleet, equipment, projects - from one dashboard. My managers have that same view. That is a huge weight off my shoulders, enabling me to clearly focus on the job at hand.
James Riley
Managing Director

Network Plus


We have a constant point of contact who is able to help...
and complete all requests without any hesitation. Requests from my side can be as simple as moving a staff member to undertake large updates of forms and how data is logged. Ctrl Hub has worked fantastically well for the logging of data and has become a fantastic asset to myself and Network Plus for training compliance and the ability to validate that safety is being met.