Northern Gas Networks operates the gas transmission assets for 2.7 million homes and businesses across the North East, Northern Cumbria and much of Yorkshire.To support their standing as industry leaders in network performance and customer service they are focused on driving forward innovation, efficiency and best practice in the industry.
Business Challenges
Traditionally a mixture of paper records, or siloed electronic systems held much of the key information such as drawings, certifications, personnel or fleet records. There had been little change in how the industry had operated, from an on-site operations perspective, for around 40 years. Northern Gas Networks identified that continuing to operate in the traditional fashion was not sustainable. There was a clear need for change.
The Impact Ctrl Hub Has Made
Ctrl Hub provided the opportunity to achieve this by combining competency and training records, fleet and plant maintenance schedules, project drawings, forms and permits onto one electric platform. Ctrl Hub now alleviates the frustration and inefficiencies once faced by our teams.
Working with the NGN team Ctrl Hub quickly identified some of the key traditional challenges we could help solve. Ctrl Hub instantly provided that centralised platform for NGN giving visibility of overall compliance
Sam Mannion, NGN Business Support Manager explains more:
“Prior to Ctrl Hub it was extremely costly and time consuming, from an administrative perspective, to monitor and maintain supply chain compliance.
“Because of the secure tiered access system our area managers have live access to the status of every job within their area of responsibility, every morning they can view the entire workforce within a map view, and the RAG / traffic light coding provides an instant visual check of compliance. We can literally view, at the click of a mouse or touch of a screen, every single worker operating in our supply chain, to verify that they are qualified, competent and compliant. The same applies to vehicles, plant and equipment”
By providing accurate live data across the supply chain, Ctrl Hub has revolutionised the way NGN manages its supply chain risk. Now stakeholders at various levels within multiple organisations are given real time assurance in an efficient manner.
Using digital forms and best practice processes, Ctrl Hub can guide site teams through a variety of workflows, driving compliance at all levels. NGN can record progress by taking photos and videos of key elements. For example, they can record how tidy a site is left at the end of the working day, or confirm that fittings have been tested properly before an excavation is backfilled.
This results in huge risk reduction, as well as a reduction in administrative time in storage and accessing of paper forms. Electronic job packs provide instant access to all the plans, forms and reference materials that operatives need on site to be able to carry out their work.
